The technical support team at the Institute provides its services to all dealers (trainees - trainers) with the Institute in proportion to their requirements to achieve the expected benefit from the in-person and virtual training.

Technical Support Services : 

• Instruct the trainees to download and operate the programs and systems required for training.

• Ensure that the system is working properly with the trainee.
• Solve the technical problems facing the trainees during training.

• Solve problems using certificates from the Manar platform.

• Solve the problems of entering the trainees to the training platform.

Expexcted Response Time : 

• In the case of requesting support during the lectures, support will be provided directly within 10 minutes.

• In the case of a request for support outside the time of the lectures, a response will be given within 30 minutes.

• In the case of a request for support from the e-mail, the response will be within a maximum of one working day.

Technical Support Channels :

• Direct support in the training rooms.

• Direct support through online applications Zoom - Any Desk.

• Mobile direct +966569830492

• Support via technical support email support@soluitonmakers.com.sa.

• Support via WhatsApp +966569830492

• Support through the institute's website - solutionmakers.com.sa